Cookie Policy
Identity of the personal data controller
- RISO d.o.o.
- Fishing route 18
- 2230 Lenart
- Slovenia
- Tax number: SI66431590
- Registration number: 2230569000
- Contact: info@esgon.si
The company does not have a Data Protection Officer (DPO).
What personal data do we process?
If you use our services, we collect various types of information about you, such as your contact information and your IP address.
We process the following personal data:
- Contact information, which includes personal data that allows us to contact you: name and surname, e-mail, company name, job title and data that you disclose in the online form;
- Device information from which you access the Internet, such as IP address and associated location, selected browser and its version;
We use Google Analytics and Hotjar for analytical processing and advertising purposes, which collect certain data. More on this below.
Detailed cookie table
| Cookie name | Purpose | Lifespan | Type | Provider |
|---|---|---|---|---|
| Necessary cookies | ||||
| _grecaptcha | Spam protection | 6 months | Urgent | |
| currentStep | Tracking steps in the process | Session | Urgent | Our site |
| customizerVisitCount | Visit counter | 30 days | Urgent | Our site |
| Analytical cookies | ||||
| _it | Google Analytics – user tracking | 2 years | Analytical | |
| him* | Google Analytics - Session Identifier | 2 years | Analytical | |
| _gid | Google Analytics – user segmentation | 24 hours | Analytical | |
| hjSessionUser* | Hotjar – user tracking | 1 year | Analytical | Hotjar |
| hjSession* | Hotjar – session identifier | 30 minutes | Analytical | Hotjar |
| Functional cookies | ||||
| elementor | Page widget settings | 1 year | Functional | Elementor |
| e_globals | Global settings | Permanent | Functional | Elementor |
| clipboard | Saved copies of items | Session | Functional | Our site |
Google Analytics
Purpose / Information:
This website uses Google Analytics, a web analysis service provided by Google Ireland Ltd. ("Google"). Google Analytics uses a special type of cookie, which is stored on your computer and enables an analysis of your use of the website. The information about your use of the website, which is collected by the cookie, is generally transmitted to and stored by Google on servers in Ireland.
The Google Analytics service on this website has been extended to include the code "gat._anonymizeIp();", which ensures anonymous collection of IP addresses (so-called IP masking). By anonymizing the IP on this website, Google will shorten your IP address within the EU and other contracting states of the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there.
Google uses this information on our behalf to analyze your use of this website, to compile reports on website activity and to provide additional services related to website activity and internet usage. Google may transfer this information to third parties if required to do so by law or if such third parties process the data on Google's behalf. The IP address transmitted by your browser as part of Google Analytics is not merged with any other Google data.
We use Google Analytics to analyze and regularly improve the use of our website. With the help of the statistical data obtained, we can improve our offer and make it more interesting for you as a user. At the same time, we obtain information about the functionality of our website.
In the Google Analytics configuration, we have ensured that Google receives this data as a processor and is therefore not allowed to use this data for its own purposes. The configuration of the advertising functions of Google Analytics is independent of this and is described in the relevant section, provided that it is also used on this website.
Recipients:
Third party information: Google Dublin, Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001. Google Analytics Terms of Service, Google Analytics General Overview of Security and Privacy Principles, Google Privacy Policy. Google uses Standard Contractual Clauses (SCC) for data transfers.
Deletion / Objection:
You can prevent the storage of cookies by selecting the appropriate settings in your browser. You can also prevent Google from recording the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by downloading and installing the browser add-on available on the website.
Cookie lifetime: up to 12 months (this only applies to cookies set by this website).
Maximum data storage period: up to 26 months.
Legal basis: Article 6 (1) f GDPR (legitimate interest)
Google Analytics Advertising Features
If you consent to the use of Google Analytics advertising features, this website uses extended Google Analytics features in addition to the standard features. The Google Analytics advertising features used on this website include reports on demographic characteristics and interests within the framework of Google Analytics.
We use Google Analytics cookies to anonymously assess the demographic characteristics and interests of our website visitors. We use this information to improve the website.
You can prevent your participation in this tracking process in several ways: a) by setting your browser accordingly; b) via Google's advertising settings at https://www.google.com/ads/preferences/?hl=en; c) by setting your cookie options accordingly. Please note that in this case you may not be able to use all the functions of this offer to their full extent.
Storage period: up to 26 months.
Legal basis: Article 6 (1) a GDPR.
Hotjar (Hotjar Ltd.)
This website uses the Hotjar web analysis service of Hotjar Ltd. Hotjar Ltd. is a European company based in Malta (Hotjar Ltd, Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta, Europe Tel.: +1 (855) 464-6788).
This tool shows us movements on websites where Hotjar is used (so-called heatmaps). With it, we can see how far users move and which buttons they click and how often. In addition, we can also use the tool to receive direct feedback from website users. In this way, we gain valuable information on the basis of which we can design our websites to be faster and more customer-friendly. The above analysis is based on our legitimate interests in optimization and marketing and the appropriate design of our website in accordance with Article 6(1)(f) of the GDPR. When using this tool, we pay particular attention to the protection of your personal data. Therefore, we can only determine which buttons you click and how far you move. Areas of websites where your personal data or the personal data of third parties are listed are automatically hidden by Hotjar and can therefore never be read.
Hotjar provides each user with a “Do Not Track-Header” option that prevents the use of Hotjar so that no data about visits to individual websites can be recorded. This setting is supported by all current versions of available browsers. This way, your browser sends a request to Hotjar to disable tracking of the individual user. If you use our website with different browsers/computers, you must set the “Do Not Track-Header” option for each browser/computer separately.
Detailed instructions with information about your browser can be found at the following address: https://www.hotjar.com/opt-out
Additional information about Hotjar Ltd. and the Hotjar tool can be found at the following address: https://www.hotjar.com
The privacy policy of Hotjar Ltd. can be found at the following address: https://www.hotjar.com/privacy.
Why do we process data?
On our website, we use cookies; we use your data to determine the number of visitors and for other statistical processing (more in the previous section about Google Analytics and Hotjar).
This website uses cookies to improve your experience. We use cookies that are strictly necessary for the website to function properly and optional cookies for analytics purposes.
Necessary cookies are essential for the proper functioning of the website, we additionally use optional third-party cookies that help us analyze and understand how visitors use our website.
Optional cookies will be stored in your browser only with your consent. You also have the option to opt out of these cookies. However, disabling some cookies may affect your browsing experience.
Who do we share your personal information with and how do we protect it?
Data recipients:
Google Analytics: Google Dublin, Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001. Google Analytics Terms of Service, Google Analytics General Overview of Security and Privacy Principles, Google Privacy Policy. Google uses Standard Contractual Clauses (SCC) for data transfers to third countries.
Hotjar: Hotjar Ltd. is a European company based in Malta (Hotjar Ltd, Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta, Europe Tel.: +1 (855) 464-6788).
Safety precautions:
We store your personal data on a secure server at Avant.Si doo (neoserv.si), where we also host the website.
We use the following technical and organizational measures to protect your personal data:
Technical measures:
- Secured servers: Data is stored on secured servers at Avant.Si doo.
- Firewall: Dedicated website protection with a firewall
- SSL encryption: All communication is protected with SSL certificates
Organizational measures:
- Only authorized persons have access to personal data.
International transfers of personal data
Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA):
Google Analytics (Google Ireland Limited):
- Location: Ireland (within the EEA) and the USA
- Legal basis: Standard Contractual Clauses (SCC) under Article 46(2)(c) GDPR
- Additional measures: Google provides additional technical and organizational measures to protect data when transferred to third countries.
Hotjar (Hotjar Limited):
- Location: Malta (within the EEA)
- Status: Processing within the EEA, additional transfers under GDPR
We carry out all international transfers of personal data in accordance with applicable international data protection agreements and ensure an appropriate level of protection for your personal data.
Data retention period
| Data type | Retention period | Legal basis |
|---|---|---|
| Contact information | 3 years after last contact | Legitimate interest |
| Google Analytics data | 26 months | Consent |
| Hotjar data | 365 days | Consent |
| Functionality cookies | Up to 2 years | Consent/Legitimate interest |
| Necessary cookies | Session or up to 6 months | Legitimate interest |
We only store data for as long as necessary to achieve the purpose for which it was collected, or until you withdraw your consent.
What are your rights in relation to the processing of personal data?
According to the GDPR, you have the following rights:
Right of access (Article 15 GDPR)
You have the right to know what data we collect about you, for what purposes and for how long, where we obtain your personal data from, to whom we share it, who else processes it besides us and what your other rights are in relation to the processing of your personal data. If you are not entirely sure what personal data we collect about you, you can request confirmation from us as to whether or not we collect personal data concerning you, and if so, you have the right to be informed of this information. In accordance with the right to be informed, you can request a copy of the processed data from us, whereby we will provide you with the first copy free of charge and each subsequent copy against payment.
Right to rectification (Article 16 GDPR)
If you notice that the personal data we hold about you is incorrect or incomplete, you have the right to request that we correct or supplement it without undue delay.
Right to be forgotten or erased (Article 17 GDPR)
In some cases, you have the right to have your personal data erased. We will erase your personal data as soon as possible if one of the following reasons applies:
- We no longer need your personal data for the purposes for which we processed it;
- you have withdrawn your consent to the processing of personal data, which is data for the processing of which your consent is necessary, and we have no other reason to continue processing this data.
Please note that even if one of the reasons described above is met, this does not mean that all of your personal data will be deleted immediately. This right cannot be exercised if the processing of your personal data is still necessary for compliance with our legal obligations.
Right to restriction of processing (Article 18 GDPR)
In certain cases, you have the right to request restriction of the processing of your personal data.
Right to data portability (Article 20 GDPR)
You have the right to request and receive the personal data concerning you, which you have provided to us, at any time. You will receive it in a structured, commonly used and machine-readable format upon request. You also have the right to transmit this data to other data controllers without hindrance from us.
Right to object (Article 21 GDPR)
You have the right to object at any time to the processing of your personal data for reasons relating to your particular situation.
Right to complain (Article 77 GDPR)
You have the right to file complaints with the supervisory authority (Information Commissioner of the Republic of Slovenia).
Procedure for exercising rights
To exercise your rights regarding the protection of personal data:
How to contact us:
Email: info@esgon.si
Subject: "Exercising GDPR rights"
Please indicate in your request:
- Name and surname
- Contact information
- Description of your request
- The type of right you wish to exercise
Response time:
We will respond to your request within the deadline. 5 working days from receipt.
Identity confirmation:
In some cases, we may need to verify your identity to protect your personal information from unauthorized access.
Automated decisions and profiling
On our website we do not perform automated decision-making or profiling, which would have legal effects for you or would significantly affect you.
Analytical cookies (Google Analytics, Hotjar) are used exclusively for:
- Website traffic analysis
- Improving user experience
- Understanding visitor behavior
These analyses do not influence the content you see, nor do they create profiles for advertising purposes.
Privacy Policy Changes
We will notify you of any significant changes to this policy by posting a notice on the website and asking you to re-accept your cookie settings. Minor changes will be posted on this page with the date of the last update.
We recommend that you check the policy regularly to be aware of any changes.
For all questions regarding personal data protection, you can contact:
RISO d.o.o.
Email: info@esgon.si
Subject: "Personal data protection"
This policy was last updated: 3.9.2025